If you need urgent help, stop and take three simple actions now. First, assess immediate risks and switch off the mains water or gas if it is safe to do so. Second, move valuables away from affected areas to limit damage. Third, call us on 1800 571 216 so we can triage your job quickly and dispatch a team.
We’re available 24/7 across the metro area and handle blocked drains, burst pipes, leaks, hot water faults and gas issues. Our rapid phone triage asks for clear details, photos or video so we bring the right tools and parts.
We use reputable-brand materials to deliver quality, affordable outcomes, and aim for same-day attendance where possible. You’ll get upfront pricing, on-site diagnosis and practical steps to protect your home and assets until we arrive.
Key Takeaways
- Turn off mains water or gas if it is safe to do so, and move possessions clear of wet areas.
- Call 1800 571 216 for rapid triage and same-day response from our team.
- Provide clear descriptions, recent work history and photos to speed diagnosis.
- We cover blocked drains, hot water systems, burst pipes, leaks and urgent gas faults 24/7.
- We use trusted brands and give upfront pricing for quality, affordable service.
Why act fast in a plumbing emergency
The first few minutes after water starts flowing uncontrolled set the path for repairs and costs. Quick isolation of the supply can drastically reduce swelling floors, ruined cabinetry and damp that leads to mould.
Minimising damage in the first minutes
Turn off the mains or an individual fixture if it is safe to do so. Isolating a tap or toilet can stop spread while we arrange same-day attendance.
Contain visible leaks with towels and buckets and move soft goods to a dry area. Photograph the scene to support insurance and help our team plan the job.
Safety first: when to evacuate and call 000
If you smell strong gas, see sparking, smoke or water near power outlets, evacuate immediately and call 000. Do not attempt repairs where gas or live electricity may be involved.
- Rapid action reduces repair complexity and cost.
- Keep children, pets and elderly residents away from wet areas.
- Call 1800 571 216 for phone guidance while our plumbers are en route.
Before you call: the essential pre-call safety checks
A quick set of safety checks helps protect your home and speeds up repairs. We guide you through safe, simple actions so our team can diagnose and fix the issue faster.
Shut off the mains water and isolate affected fixtures
Locate your water meter (often on the nature strip) and turn it clockwise to stop flow. Many homes have isolation valves under basins and behind toilets — close these to reduce pressure to a fixture.
Turn off gas and electricity near the incident
If you suspect gas, and it is safe, turn the gas meter handle perpendicular to the pipe. For electricity near water, isolate the affected circuit at the switchboard.
If you smell gas, see sparks, or are unsure, evacuate and call 000 — do not attempt risky shut‑offs.
Contain leaks and protect the area
Place buckets or tubs under drips and use towels to form temporary bunds. Tape small drips to direct water into a vessel but avoid makeshift clamps on pipes or gas fittings.
- Move rugs, lift furniture off wet floors and lay down plastic if available.
- Photograph the scene before and after isolation to help insurance and our team.
- Listen for hissing or rushing water and tell us these details when you call 1800 571 216.
These steps reduce repair time and cost and let our plumbers focus on lasting repairs when we arrive. We take care to advise you through every step of the service.
What to tell us when you ring 1800 571 216
Call us on 1800 571 216 and tell our team what you see, when the problem started and whether any water or gas has been isolated.
Please provide your suburb, property access notes and the best contact number. This helps us estimate a realistic time of arrival and choose the right branded parts for the job.
- Describe the issue clearly: when it began, how it has changed, and if anyone did recent plumbing or electrical work.
- Send photos or a short video to help us pre-diagnose and reduce on-site time.
- Tell us about gates, pets, parking and any hazards like slippery floors or exposed wiring.
- Read out water meter numbers if relevant and mention recent service or appliance installs.
- We confirm ETA, SMS updates and safe actions you can take while our team is on the way today.
If the situation becomes unsafe at any time, evacuate and call 000. Call OnCall Emergency Plumbers on 1800 571 216 for prompt, quality service using reputable-brand materials across Melbourne.
When to call an emergency plumber immediately
Active flooding, sewage returning through drains or a persistent gas odour are situations that need immediate attention. These events can harm health and cause rapid property damage.
Burst pipes, sewage backflow, serious leaks and gas smells
Never delay when a pipe has ruptured, ceilings are dripping heavily or sewage backs into a toilet, shower or sink.
Sewage exposure is a health risk. Keep the area sealed, avoid using affected fixtures and move children and pets away.
No hot water, scalding risks, or flooding risks
Loss of hot water that causes scalding or prevents hygiene for vulnerable people is urgent. A failing hot water system can also indicate hidden leaks.
- Shut off mains water and isolate the affected fixture if it is safe to do so.
- Evacuate and call 000 first if you detect strong gas odour or any electrical sparking.
- We triage calls to prioritise flooding, sewage and gas, then provide realistic ETAs and solutions.
- Our team can stabilise, make-safe and complete same-day repairs where possible.
OnCall Emergency Plumbers are available 24/7 across Melbourne for burst pipes, sewage issues, gas smells and hot water failures. Call 1800 571 216 for immediate dispatch and clear phone guidance while we head to you.
Our 24/7 emergency plumbing services in Melbourne
We respond at all hours to clear drains, fix ruptured pipes, restore hot water systems and locate gas leaks. Our team provides fast, practical service and brings the parts needed to get your water system back online today.
Blocked drains and toilets
We clear blocked drains and toilets efficiently using industry-standard hydro-jetting and CCTV inspections to find root ingress, collapsed sections or foreign objects. This helps prevent repeat blockages and reduces follow-up work.
Burst and leaking pipes
We locate burst and leaking pipes, make-safe the area, then perform durable repairs or replacements. Quick containment limits water damage and keeps repair costs down.
Hot water system repairs and replacements
We service electric, gas, solar, heat pump and instantaneous hot water systems. Our technicians carry common parts and valves so we can often restore hot water the same day.
Gas leak detection and repairs
We use calibrated detectors to identify gas faults and complete compliant repairs. Safety and certified workmanship are central to every gas job we accept.
General plumbing and urgent installations
We also complete urgent installations—taps, toilets, valves and critical components—so essential plumbing services are back online quickly. We stock reputable-brand parts, explain options on site, and provide clear pricing.
- Same-day attendance where possible and after-hours coverage across the metro area.
- Transparent pricing, ETA updates and a tidy work area before we leave.
- We stand behind our workmanship and materials for long-term reliability.
Call 1800 571 216 any time for prompt service today and clear phone guidance while our team is on the way.
Emergency plumber melbourne: rapid response you can trust
When time matters, our team aims to be on site fast with fully stocked vans and experienced crews.
We offer a genuine 24/7 rapid-response model across the metro area so you can contact us any time today for urgent help.
Our crews are skilled tradespeople with years of plumbing experience. They carry reputable-brand parts to complete most jobs in one visit where possible.
We focus on quality workmanship and clear communication. You’ll get ETA updates and a concise explanation of options before we start work.
- Same‑day attendance where possible and fully equipped vehicles for prompt service.
- Respectful, tidy work and confirmation that the job meets your expectations before we leave.
- Practical follow-up advice to reduce the chance of repeat faults and protect your water systems.
Call us on 1800 571 216 for trusted, timely service and a team that cares about long-term results.
| Service feature | What we deliver | Benefit to you |
|---|---|---|
| Rapid dispatch | Nearest trained crew, stocked van, tight time windows | Faster stabilisation and fewer follow-up visits |
| Quality parts | Reputable-brand materials and compliant components | Durable repairs and peace of mind |
| Clear communication | ETAs, on-site quotes, and repair options | You decide with confidence and no surprises |
| Aftercare | Practical tips and long-term recommendations | Reduced risk of repeat faults and lower future costs |
Hot water systems: what to do before we arrive
Before we get there, doing a short set of safe checks helps us bring the right parts and restore hot water sooner. These steps also reduce risk while we prepare for on-site diagnosis and repairs.
Check the isolating valve and power source
Turn off the unit’s cold-water inlet if safe to do so. Many systems have a visible isolating valve near the tank or under the unit; close it to stop inflow.
For electric units, check whether the circuit has tripped at the switchboard. For gas systems, confirm the gas isolation is closed if you can access it safely.
Safety around gas, electric and solar units
If you smell gas, or see scorching smells or sparks, evacuate and call 000 first. Do not remove covers or attempt internal work on gas, electric or solar heaters.
- Excessive discharge from the TPR valve often signals over‑pressure or thermostat faults — note how much and when it started.
- Boil small amounts of water safely if needed, but avoid heating kettles unattended or using open flames near the unit.
- Take photos of any labels, brand, model and visible error codes to send to our team — this helps us bring correct parts for same‑day service.
| System type | What to check | Why it matters |
|---|---|---|
| Electric storage | Check circuit breaker and tank isolating valve | Power faults or isolated supply are common and safe to verify |
| Gas storage / instantaneous | Confirm gas isolation if safe; note any smell or hissing | Gas supply issues require evacuation and certified repairs |
| Solar thermal / heat pump | Inspect booster or controller lights; do not open panels | Controller codes speed diagnosis and part selection |
| General | Photograph rating label, model and error codes; note TPR discharge | Saves time and lets us prepare parts for fast repairs or installation |
We support all major hot water systems and respond 24/7 with quality, affordable options. For urgent hot water help in Melbourne, hot water repairs and fast service are a call away. Tell us brand, model and symptoms so we can plan the right work today.
Blocked drains: DIY containment versus risks
A blocked drain can escalate fast; sensible first actions help protect your property and reduce repair cost.
What’s safe to try (and what to avoid)
Safe steps: remove visible debris from grates, use a plunger on sinks or toilets and place a bucket under slow overflows.
Avoid chemical cocktails and forcing old pipes with excessive pressure — these can damage pipe linings and worsen the problem.
How we clear drains efficiently and prevent repeat blockages
We diagnose the cause with CCTV to find roots, fat build‑up, foreign objects or collapsed sections. That lets us choose the best repair.
- Hydro‑jetting clears scale and roots quickly and reduces immediate re‑blockage risk.
- Targeted repairs — relining or replacing damaged pipe sections — solve the root cause.
- Containment tips: divert overflow into buckets, shut off nearby fixtures and move valuables away while you wait for our team today.
We clear blocked drains across Melbourne 24/7 using industry‑standard tools and quality materials. For urgent help with blocked drains, call 1800 571 216 for clear pricing and a plan before we start work.
Why choose OnCall Emergency Plumbers
Count on a local team that balances speed, parts availability and clear options so you can decide with confidence. We bring trained technicians, proven diagnostic tools and fully stocked vans to each job across the metro area.
Experienced professionals available 24/7 across Melbourne suburbs
Our team is ready day or night to respond and assess your situation. We prioritise safe, fast stabilisation so further damage is limited.
Quality yet affordable service with reputable-brand materials
We use reputable-brand parts to deliver durable repairs without excessive cost. Transparent quotes and clear options mean you know the likely outcomes before we start work.
Residential, commercial and industrial capabilities
We scale our approach to fit homes, businesses and larger facilities. From hot water repairs to gas, drains and pipework, we handle the full range of plumbing services.
- Experienced plumbers on every job for consistent workmanship and care.
- End‑to‑end services for homes and commercial sites, including preventative advice.
- Clear communication, tidy work and follow‑through on timelines.
We’re Melbourne‑based, operate 24/7 and back our work with accountability. For prompt service and quality outcomes call 1800 571 216 or learn about our roof and gutter options at roof and gutter services.
Our process: from your call to resolution
Your call kicks off a rapid triage that matches the nearest technician to the job. We ask a few key questions, note safety risks and confirm access so we can route the right team fast.
Immediate triage and dispatch
We answer 24/7, gather details and prioritise safety. Then our dispatch system selects the closest qualified plumber with likely parts and tools.
On-site diagnosis, transparent pricing, and same-day repairs
On arrival we perform a clear on-site diagnosis and explain the repair options. We provide transparent pricing so you choose with confidence.
Where possible, we complete same-day repairs to make your water system or toilet functional again today.
Follow-up care and long-term prevention
We tidy the work area, test the system and give tailored maintenance advice. Our focus is durable repairs and prevention, using reputable-brand parts for years of reliable service.
| Stage | What we do | Benefit |
|---|---|---|
| Triage | Phone assessment and risk prioritisation | Faster, safer response |
| Dispatch | Nearest qualified plumbers with stocked vans | Reduced travel time and quicker fixes |
| On-site | Diagnosis, quote and repair options | Clear choices and no surprise costs |
| Aftercare | Testing, clean-up and prevention advice | Longer-lasting results and fewer return calls |
Call 1800 571 216 for prompt service today and clear guidance from first contact to final check.
Service areas across Melbourne and surrounding suburbs
Coverage spans the entire metro area so you can get prompt service no matter which suburb you’re in.
We provide 24/7 trades and rapid attendance across north, south, east and west corridors. Our vans are stocked to handle water, gas and drain work so many jobs are completed in one visit today.
We support homes, apartments, shops, offices, warehouses and industrial sites with tailored approaches that reflect building age and recent renovations.
- Melbourne CBD and all metropolitan suburbs with reliable ETA updates.
- Work across water, gas, drains and fixtures for new and older properties.
- Coordination within tight hour and day windows wherever possible.
- Year‑round availability including weekends and public holidays.
We know local council rules and common access constraints, which helps us plan safe, fast attendance and avoid delays on site.
| Area | Typical response | Best for |
|---|---|---|
| CBD & inner suburbs | Tight hour windows, parking assistance | Shops, apartments, offices |
| Outer suburbs (north/south/east/west) | On‑call crews with stocked vans | Houses, warehouses, industrial sites |
| Regional fringe | Planned windows; same‑day where possible | Renovations and larger installations |
Call 1800 571 216 with your suburb and brief details so we can confirm an accurate time window and dispatch the nearest plumber melbourne trusts. For advice and local updates visit our blog.
Conclusion
Start with safe isolation and simple containment, then reach out so our crew can be routed with the right parts and tools.
If you smell gas or see electrical sparking, evacuate and call 000 first. Otherwise, shut off water and power where safe, contain leaks and photograph the scene to help with diagnosis.
We offer 24/7 emergency services across Melbourne for blocked drains, burst pipes, hot water faults, gas issues and urgent installations. Our process is clear: immediate triage, rapid dispatch, transparent pricing and same‑day repairs where possible.
Call 1800 571 216 today so our team can assist within a practical hour window. We care about safety, cleanliness and long‑term quality — using reputable parts to deliver reliable repairs and preventative advice.
FAQ
What should we do first if we discover a burst pipe at home?
Turn off the mains water supply immediately to stop flow, then isolate any affected fixtures. Place buckets under leaks and use towels to protect floors. If the burst affects electrics, switch off the power at the switchboard and keep clear. Contact us as soon as you can so we can arrange rapid assistance.
Why is quick action important after a serious leak?
Acting fast limits water damage, reduces mould risk and cuts repair costs. Stopping water and protecting belongings prevents structural harm. We can often limit losses when homeowners take these initial steps before our team arrives.
How do we know when to evacuate and call 000?
Evacuate and call 000 if there is fire, heavy flooding, visible structural collapse, or a strong gas odour. Also call emergency services if anyone shows symptoms of gas exposure. For all other urgent plumbing faults, ring our 24/7 line for immediate help.
How do we shut off the mains water and isolate fixtures?
Locate your household stopcock—usually near the water meter, laundry or under the kitchen sink—and turn it clockwise to close. Then close individual valves on hot water systems, toilets and appliances. If you’re unsure, we can guide you over the phone.
Should we turn off gas and electricity during a plumbing incident?
Yes. Switch off gas at the meter if you suspect a leak or if water has reached gas appliances. Turn off power to areas affected by water at the switchboard to avoid electrocution. If you smell gas or see sparks, evacuate and call 000 immediately.
What temporary measures can we use to contain leaks?
Use sturdy buckets, towels and waterproof tape as short-term fixes. Cloth or rubber wrapped around a leaking pipe secured with tape can reduce flow until we arrive. Avoid using DIY adhesives on heating or gas lines—leave those to our qualified team.
What information should we have ready when we ring 1800 571 216?
Tell us your address, best contact number, a clear description of the fault and when it started. Let us know if gas, hot water systems, or recent plumbing work are involved. This helps us triage and dispatch the right technicians quickly.
Will photos or video help our diagnosis?
Yes. Clear photos or short video clips of leaks, damaged fittings or affected rooms let us assess severity and prepare the right tools and parts. Send media when you call or via the instructions we provide.
When should we call for assistance immediately?
Call us straight away for burst pipes, sewage backflow, large uncontrolled leaks, obvious gas smells, or when flooding threatens safety. Also contact us promptly for no hot water with scalding risk or if critical systems fail outside business hours.
What services do you provide 24/7?
We handle blocked drains and toilets, burst and leaking pipes, hot water system repairs and replacements, gas leak detection and repairs, plus urgent general plumbing and installations. Our team carries parts for common makes and models for fast resolution.
What should we check on our hot water system before you arrive?
Check the isolating valve and switch off power to the unit if it’s safe. For electric systems, turn off the circuit breaker; for gas units, close the gas isolation valve. Note the make and model if visible—this speeds diagnosis and repair.
How can we safely attempt to clear a blocked drain?
You can try a plunger or a drain snake on minor sink or basin blockages. Avoid pouring strong chemical cleaners into drains—they can damage pipes and harm our technicians. For toilets and severe blockages, call us to prevent further damage.
How do you prevent repeat drain blockages?
We clear the obstruction, inspect pipes with a camera and recommend repairs or relining where needed. Regular maintenance, drain guards and professional cleaning reduce risk. We also advise on suitable waste practices to prevent reoccurrence.
Why choose OnCall Emergency Plumbers for urgent jobs?
We offer experienced technicians available 24/7 across Melbourne suburbs, use reputable-brand parts, and provide transparent pricing. We cover residential, commercial and industrial work and focus on quality repairs that last.
What does your response process look like?
After you call we triage the situation, dispatch a nearby technician and provide an ETA. On site we diagnose, give a clear quote and complete same-day repairs when possible. We follow up with care advice and prevention tips.
Do you service all Melbourne suburbs?
Yes. We operate across Melbourne and surrounding suburbs, prioritising rapid response and local knowledge to reach you fast and resolve issues efficiently.
