We resolved a severe sewer blockage that was causing slow fixtures and surface pooling in a tight Melbourne site. Our plumbing team responded immediately, stabilised the area and stopped further water overflow to protect the client’s property.
We scoped the problem, set clear objectives and kept open communication with residents and managers throughout the work. That approach let us plan safe access, avoid existing services and choose trenchless relining where possible.
Using high‑pressure jetting and CCTV inspection, our licensed plumber-led crew pinpointed defects and removed debris without unnecessary digging. We relied on reputable-brand materials for robust waterproofing and long-term system reliability.
If you need help urgently, call our 24/7 line on 1800 571 216 and we will dispatch the nearest team. Learn more about our local work in The Basin via this service page.
Key takeaways
- Rapid response and clear communication protect property and residents.
- Jetting plus CCTV gives fast diagnosis and reduces excavation.
- Trenchless relining restores flow and preserves site access.
- Quality materials and waterproofing prevent repeat leaks.
- We provide 24/7 emergency plumbing and can dispatch a plumber quickly.
Project background and objectives for a Melbourne sewer drain emergency
On arrival we found a severe sewer restriction that had created surface pooling and slow fixtures across the site. The problem affected residents and daily operations, so we prioritised a rapid, safe response.
Site conditions and the problem
The area sat above a basement and a car park, so ground scanning was needed before any coring. CCTV inspection notes from similar jobs showed sand, construction rubble, concrete plugs and root ingress as likely causes.
Risks identified
We assessed risks including water ingress to internal spaces, slip hazards around pooling and potential infrastructure damage below ground. Protecting residents and avoiding further damage guided our immediate controls.
Our objectives
Our team set clear goals: restore flow the same day where possible, limit excavation and deliver lasting repairs. We planned staged works—inspection, high‑pressure cleaning, then trenchless relining if required—and offered a fixed quote after diagnostics for client approval.
| Task | Purpose | Outcome |
|---|---|---|
| Ground scan & access | Protect services and residents | Safe work zone with manager sign‑off |
| CCTV inspection | Locate obstruction | Accurate scope for works and price |
| Jetting & relining | Restore flow without major excavation | Long‑term waterproofed repair |
- We coordinated with the on‑site manager and residents for safe access.
- Our 24/7 plumbing services meant we could act any day to reduce downtime.
- Call 1800 571 216 for urgent assistance and a transparent quote.
Our process: assessment, high‑pressure jetting, CCTV inspection and trenchless relining
We began with an immediate site audit to map hazards and set a safe, staged plan for inspection and repairs. Our licensed plumber-led team mobilised 24/7 and coordinated with the on‑site manager and residents to keep the work area clear.
Rapid site coordination and assessment
We scanned the area before any coring to avoid services. The initial inspection confirmed the sewer location and allowed us to plan minimal excavation and protective measures.
High‑pressure jetting and nozzle selection
Using calibrated pressure and specialist nozzles, we removed sand, grease and compacted debris from the drainpipe without causing damage to the pipe wall. Equipment choice matched conditions: root cutters, flushers and penetrators.
CCTV inspection and targeted relining
With the line clear we ran a CCTV inspection to locate breaks, root ingress and rubble. Where defects were localised we applied a trenchless relining solution using reputable liners and resins to restore structural integrity.
| Equipment | Purpose | Outcome |
|---|---|---|
| High‑pressure jetter | Debris removal | Full‑bore flow |
| Root‑cutting head | Root entry | Clean pipe wall |
| CCTV rig | Inspection | Accurate scope |
Quality control included waterproofing at slab penetrations, client approval before relining and final inspection footage. For urgent service call 1800 571 216.
Blocked drains case study results: measurable outcomes and client satisfaction
Post‑works checks showed the system now handled peak flow with no surface pooling or slow fixtures. We validated performance with post‑works CCTV and functional tests across all connected outlets.
Restored flow, no further pooling, and a reinforced system without major excavation
We restored full flow in the affected drain and eliminated pooling using trenchless rehabilitation and targeted point repairs. The outcome avoided major excavation and preserved site access.
Time to resolution, fixed-price transparency and our licensed plumber workmanship guarantee
Our licensed plumber completed the works within the agreed time and kept the customer informed at each stage. We issued a transparent fixed price quote after diagnostics so the client understood the price and program before authorising repairs.
- Water movement returned to normal and slow fixtures cleared, with no recurring odour after recommissioning.
- We back our work with a workmanship guarantee and a satisfaction guarantee supported by photo and video evidence.
- Clients received a concise close‑out report and practical maintenance advice to avoid construction residue entering the system.
- Our 24/7 plumbing services mean help is available any day; call 1800 571 216 for urgent support.
For local enquiries or similar repairs in Melbourne see our page for blocked drains Kalkallo.
Conclusion
Our team closed the project with a focused review that confirmed the sewer was stable and the drain returned to full flow. We provided a clear, fixed price quote after diagnostics and completed works with minimal excavation.
We coordinated with residents, scanned the ground to protect services and used the right equipment and pressure settings to avoid pipe damage. Our licensed plumber led the job and issued final approval with a workmanship guarantee.
If you need help with a blocked drain or sewer drain, OnCall Emergency Plumbers offers 24/7 plumbing services. Call 1800 571 216 or book online for fast attendance and a transparent quote.
FAQ
What emergency signs should prompt us to call Essendon Plumbing Services for a Melbourne sewer drain issue?
We recommend calling when you notice persistent pooling, slow drainage throughout the property, sewage odours, or water backing up from floor drains or toilets. These signs often indicate a severe sewer obstruction or structural damage that can cause water damage and health risks if left unaddressed.
How quickly can your team attend site for a sewer drain emergency?
We aim for a rapid response and flexible scheduling to minimise risk and inconvenience. Our licensed plumber will coordinate with the site manager and residents to gain safe access and assess the problem on arrival, usually the same day for urgent calls in the Essendon and greater Melbourne area.
What assessment methods do you use to diagnose the problem?
We perform a visual inspection and use CCTV drain inspection equipment to pinpoint blockages, root ingress, cracks, or construction rubble. That lets us recommend the least disruptive repair, whether high‑pressure water jetting, trenchless relining, or a targeted excavation.
How does high‑pressure jetting work and is it safe for older pipes?
High‑pressure water jetting removes sand, grease and debris by blasting the interior without causing unnecessary damage when operated by trained technicians. We adjust pressure settings and nozzle types to suit pipe material and condition, protecting older pipes while restoring flow.
When do you recommend trenchless relining over replacement or excavation?
We recommend trenchless relining when CCTV inspection shows pipe cracks, minor collapses, or root ingress but the surrounding ground and infrastructure would make excavation disruptive or costly. Relining reinforces the drainpipe from within, preventing future leaks while minimising excavation and site restoration.
What steps do you take to guarantee quality and client approval before works?
We discuss findings and the preferred solution with the client and site manager, provide a fixed‑price quote where possible, and seek approval before starting. Throughout works we communicate progress, perform waterproofing at penetrations, and conduct post‑works CCTV to verify the repair.
How transparent are your prices and do you offer a satisfaction guarantee?
We provide clear, fixed‑price quotes for agreed works and outline any additional costs that may arise from unforeseen issues. Our licensed plumbers back workmanship with a satisfaction guarantee and we only use quality materials from reputable brands.
Will relining or jetting require excavation or permission from local authorities?
Trenchless relining and jetting often avoid major excavation, reducing the need for council approvals. If excavation or connection works affect utilities or public paths, we manage approvals and liaise with authorities as required and advise the client on any necessary permits.
How long does the whole repair process typically take from inspection to restored flow?
Timeframes vary by severity. A full assessment, jetting and CCTV verification can be completed in a day for many jobs. Relining may require longer for curing times or additional quality checks. We give an estimated timeline with the quote and keep customers informed throughout the works.
Do you offer online booking and how do we request a quote?
Yes — you can book online or call our office to request a site visit and quote. We prioritise emergencies, arrange site access with the manager or residents, and follow up with a digital quote detailing the recommended solution, equipment needed, and fixed price where applicable.
What maintenance or preventative measures do you recommend to avoid future issues?
Regular CCTV inspections, scheduled high‑pressure jetting to clear grease and sediment, root control where appropriate, and avoiding flushing non‑biodegradable items will extend pipe life. We can set up a maintenance plan tailored to your property and drainage system.
Are your technicians licensed and insured for excavation or sewer works?
All our technicians are licensed plumbers experienced in drainage, sewer and excavation works when required. We carry public liability insurance and comply with local regulations to protect the site, residents and surrounding infrastructure during operations.
